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Originally Posted by yrethguad
I prefer to roll the paper up into a cylinder and smack them in the head with it while I rub their nose in the problem and say "NO!!".
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Bwahahahahaaaa.... Maybe sometimes, in some situations, it is a good thing to bring up TSB, especially if they say there is no problem...
Sadly, consumers are often more informed about issues with a car than dealers. The internet has given people access to sources that were not available in the past. However, many times, the info may also be incorrect, and only make one look like an ass. I have pointed out a recall before to a dealer, that they siad did not exist. Tailgate cables on my 2000 Z71. I did as the letter said, took the truck in and asked for the cables. They told me that they would not give me cable, but would charge me for the upgraded cables. I told them there was a recall, the tech said there wasn't, I produced my GM letter and drove off to a GMC dealer and got my cables. The other dealer had called my house before I arrived home and apologized and asked if I would like to come back. They sent the cables to my house two days later with a note saying they would glady install them. I actually did go and give them the cables back, and explained that I would rather they get to someone who needed them, vs. me keepin a free set.