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  Topic Review (Newest First)
06-14-2009 10:16 PM
burnrubr88 Well i was first talking about the double threads about this same thing.
06-14-2009 10:14 PM
daythecountrydied21 they're not a vendor.....this ain't nazi germany..
06-14-2009 09:54 PM
burnrubr88 Do we even have Mods on this site?
06-14-2009 02:27 PM

06-14-2009 09:32 AM
silverredline all these complaints are exactly why i never, never, never order express...even when i order from the vitamin shop online, i always use the super savers shipping or free shipping when i qualify...i still get my orders within 2-3 days from purchase
express to me is a waste of $$, never really seen a difference from regular UPS ground shipping rates
06-14-2009 07:16 AM
Originally Posted by qwikredline11 View Post
So I re-read the post . In 5 days you got the frickin' parts and you want to flame the guys because they are young and shipping was supposed to be overnight? Get a grip. UPS screw up from time to time, even our UPS driver screwed up once. He made a mistake. I did not flame him for it.
You guys are all missing the point.

He's not pissed because it took 5 days, he's pissed because it took 5 days and they're not doing anything about it. He's exactly right - It's the shipper's responsibility to go after the shipping company for the delay.

"the guys" should file with UPS and pass the refund along to the customer, or at least offer something for the inconvenience. If they're not doing that, well, that's pretty ridiculous.
06-14-2009 05:39 AM
Tennpenn83 agreed. on my build, they went out of their way to cancel one order that i had made for the headgasket/pistons/headstuds that i needed asap due to the headgasket leaking. no questions asked. i got all the parts fairly quickly, especially considering how i'd changed my order, and the only thing that gave them problems was the headgasket, which they didn't have in stock so it had to come directly from the manufacturer. and tehy gave me a discount on top of that. to flame them for something that is clearly not their fault is bs
06-14-2009 03:31 AM
ION GONE Yeah it's easy to get overwhelmed very quickly. I think it's awesome what they're trying to do, they're very responseable for their age. That sucks you're having a problem, but I know they're not deliberately trying to screw you. Give them a chance to fix it. I've dealt w/ them a couple times & 1 of those times I bought a tuned ecu from them & it took them a couple weeks longer than he said it would so he gave me a discount on it & was very apologetic. Great customer service. I wouldn't hesitate to deal w/ them again.
06-13-2009 06:51 PM
watts_up Seems they're a bit overwhelmed with too many things to take care of for 2 people. Nobody's perfect, we're all human. I think they might need to hire a secretary to help take care of the administrative, paperwork, shipping and customer support, then they can focus more on the tunes and parts and stuff. They really should go to bat against ups for you though, if it was shipped ground, ups shouldn't have charged for express.
06-13-2009 06:46 PM
Originally Posted by SLOWSSTURBO View Post
I know its funny how everyone on ss. net worships ott
I dont think they worship Josh and Sean on . I think the members there deal with them and find them good to deal with. Its about being friendly maybe. I cant stand that forum myself , and think that to be so rated highly on that forum is a massive acheivement . You will notice that sometimes folks even though invited, decide not to sign up to be friends. Maybe its for a reason.

The issues with Josh and Sean on this site were caused by another vendor complaining that they should not sell on this forum. The admin banned them . I have talked to the admin, who is part of the new ownership of this site. He seems to be a regular guy but he got flamed here pretty harshly over it. That was not right either.

Josh and Sean are young for sure. Interested, smart, cutting edge dedicated to the car and the business. I beleive that they do not have bad service. Or bad products. The OP here is whining about a UPS screw up. So sad/ too bad IMHO. Would you want to step up and pay when UPS screw something up at the UPS store? Even UPS corporate are nervous about UPS stores and their service. Thats life. Move on.

OP : send an email to Josh or Sean . Sort it out, and dont flame it on here. If you do, #1 you will get nothing in return, and #2 pretty soon no vendor in their right mind will sell parts to you. And dont forget this is for an obsolete no account car that Roger Penske will have absolutely 100% no interest in, as he did not buy that car which ceased production in 2007...

BTW I drive an Ion Redline. I have a spare parts car for it. I hope to drive it for ever...
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