Sp00ner said:
Look, I'm sure you know tons, but just to add one more point, I just called to schedule my recall work, and the re-flash... guess what he just called it? Version 3.... He asked "Are we doing the campaign work while it here?" So I say "What does that entail?" "It's just a quick software upgrade to the newest version 3 flash...." so again, you might know a ton, but alot of your company techs are not. Or at least have invented some layman's terms for it. I don't know, and don't personally care what they call it in house, or out of house, or while they're sitting at home drinking. However, more than one person has referred to it as version X.X, and my guess is people will continue to. If you want to get something done about it, maybe you should get on the horn with someone in an authority position, and make sure techs aren't using that term. It's as confusing to me, and it is to you...
Spooner
Please keep in mind that the person you were speaking to is NOT a technician. Most service advisors (not ALL of course) these days have absolutely ZERO technical background and are hired for their "people skills". Ever notice how they almost always agree with what you are saying?? That's what we PAY them (admittedly not enough) TO DO!. So certainly if someone comes in, armed with 100 sheets of "Internet Research" even if it's ALL BS for some reason it's taken as gospel, and plants the seed of misinformation. AND IT GROWS!!
I AGREE- You SHOULDNT care what it's called , just put your trust in your dealer in that if it's required, it will be done. Forget all the "I got version xyz and you don’t" envy BS and start ENJOYING your car! All of this forum stuff does is "spread the gap" between the technician and the customer, which IMO is BAD FOR BOTH OF US!
I will finish my participation on this thread with one small piece of advice - take it or leave it. If you want to receive the best service and satisfaction from your Saturn service department DO NOT, I REPEAT DO NOT go in there armed with forum based information attempting to get your car "updated" to some "latest and greatest". Your dealer IS NOT Saturn or GM, they are a relatively "small" business that is attempting to keep 40-50 people gainfully employed to make an honest living. The dealership technicians are at the mercy of the warranty "flat-rate" system, so can only do a good job for you- if you play along.
When you are coming in expecting a repair to coincide with a bulletin, just use 1 or 2 of the published SYMPTOMS from the bulletin as your complaint. Be prepared to make that the ONLY concern within any single discipline. ie "I've been experiencing a drivability concern and it's a "HARD START when COLD" (if that's the symptom printed on the PSB) Don’t bother mentioning that you also noticed a "lack of power" (unless IT TOO is on the same bulletin) You see the dealership is only going to be paid by GM for a SINGLE drivability diagnosis and repair, so if you put more than 1 down- Only one will be addressed. If there was something else (another bulletin) for other conditions that may exist, you may have to return for another visit in order to be completely satisfied.
WE KNOW this sucks, but it's what WE have to deal with. Your dealer will be paid by GM to diagnose exactly ONE concern (eg drivability)and to make ONE repair. End of story. Anything done over and above that, is on the technician’s OWN TIME! (I kid you not) so YOU wont work for free and neither should your technician, but if you bring in a big "shopping list" of drivability concerns, I can tell you you're NOT going to be satisfied.
I was hoping that with a newer forum as "young" as this one, we might be able to work together to make everyone happier with their cars and about being part of the Saturn community- but maybe I was wrong
(I've been "involved" since 1990 and sometimes miss the “good ol Saturn” days, but those days appear to be gone forever)
Good Luck with your Saturns or whatever car you purchase next
If anyone wants some advice on their car- feel free to PM or email
*** out